Order & Order Status

  • Shipped´╝ÜIt means your package has been shipped to the shipping address you provided and you will get a tracking No., and carrier company information.

    Cancelled: This order has been cancelled.

  • 2. How do I check my order status?

  • ellendress.com has a very convenient function for customer to check their order status. Login To your account and click on Orders Status, where you are able to view all your orders and their current status.

  • 3. Can I make changes to my order?

  • If you want to make changes to your order, it is better to contact our customer service staff via sending email or live chat online, they are glad to help you to do some changes. Please note that because of the custom nature, most of our products can only be changed within 24 hours after the payment confirmation, or 30-50% of the total payment for restocking/processing fees may apply.


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